Bravo Zulu Roofing prioritizes customer satisfaction. We understand that circumstances may arise, leading to the need for a refund. Please review our refund policy outlined below:

1. Eligibility:

• Refunds are eligible within 14 days from the date of service completion.
• To be eligible for a refund, the request must align with the conditions specified in our service agreements.

2. How to Request a Refund:

• All refund requests must be submitted in writing to admin@bzroof.com or by calling 901-860-5865.
• Provide detailed information on the reason for the refund request, along with any supporting documentation.

3. Evaluation and Processing:

• Each refund request will be thoroughly evaluated by our team.
• Refunds will be processed using the same method as the original payment, unless otherwise agreed upon.

4. Grounds for Refund:

• Service cancellation initiated by Bravo Zulu Roofing.
• Failure to deliver the agreed-upon service.
• Instances where the service provided does not meet the standards outlined in our service agreements.

5. Non-Refundable Situations:

• Changes in customer preferences after the service has been initiated.
• Damage caused by external factors beyond our control (e.g., weather events, third-party interference).

6. Timeline for Refund Processing:

• Refunds will be processed within 7–10 business days from the approval of the refund request.

7. Communication:

• Bravo Zulu Roofing will maintain open communication throughout the refund process, providing updates on the status of the request.

8. Contact Information:

• If you have any questions or concerns regardi